I initially ordered 2 items and then had to cancel one, which was initially handled very well. I was incorrectly billed due to the refund of one of the initial order items, however my query was immediately looked in to and resolved by the customer service team. The product seems good, although the tin of polish I paid extra for looks second hand, and was certainly not full. Anyway, overall the product is good, the price was compatible and the service was effective, so I will shop again
Product appears very strong and robust, and should be value for money. Might be me but instructions always slightly confuse me, always prefer to see real pictures rather than drawings. But we assembled it relatively quickly.
Only issue was with delivery. We left an instruction for parcel to be left round the back of our property as we are usually out at work. The courier company only has a policy for all goods to be signed for, which is fine it just was not evident at point of placing order. Consequently we had to make a round trip of 60 miles to actually pick the package up from their depot in Crawley. Never mind, the kids love it and as a product I would still strongly recommend it and your company thank you.
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