Ordering appeared to be efficient and easy however they were let down by their carrier delaying delivery by 4 working days. This was a shame as it was our first experience of ordering from Extera.
The drum machine was received very quickly but only one drum stick was suppied. despite following this up no satisfactory reply has been received only "looking into it". Shame as this after sales experience spoilt the swift despatch and delivery of the item.
I paid up-front to take advantage of the discount. Goods were received without problem. However, they were very difficult to speak to and take days to reply to emails. when I complained they eventually replied saying that they had increased staff recently. The next time I wanted something from them I inquired by email because they didn't answer the phone. I never got a reply from them. They lost that order as I went elsewhere.
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