Had a problem today, that when I sent a product back for a refund I didn't receive my refund. I rang them, they told me to send my proof of postage in an email. Then half an hour later it was all sorted.
I only came to this website to leave a negative review of website which I had a terrible experience with. So thought I'd leave this too, as it seems to be the polar opposite experience.
I placed and paid for an order for a re-shell of some Shure SE530s 9 days ago now. I should have received an email by now with instructions on where to send my Shures to, and to choose product specifics.
So far I've emailed, I've rang, I've tweeted. All to no avail. When I email, I get no reply; when I tweet, I get no reply; when I ring, the receptionist tells me all the staff are on the phone currently.
Despite the MD offering an open letter of apology, promising a 15% discount for this kind of service, I am still growing impatient.
£200 is a lot of money to pay for this kind of service. I will probably contact PayPal to arrange a refund, and then either contact Unique Melody Global or buy a different product altogether.
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