Rebecca Smith´s profile
Reviews (1)
MissesDressy
horrible service and policies
I got sent a dress that was the wrong size. It had the manufacturers size on it, which was NOT the size I ordered, then someone put another label with a different size next to that label. I have many dresses from this brand in my size, which I know is small, and I also know what the manufacturers size label looks like. So they sent me a medium and they labeled it a small. When I emailed them to ask for the correct size, they informed me of their return policy of $40 "shipping" for the first dress and additional fees for additional dresses. they also only gave me 3 days from date of receipt to return the dress and it was a holiday weekend! I emailed them back expressing my dissatisfaction and got no further response.
this company has terrible customer service and ridiculous return polices, especially when in this case it was their mistake! I will never use this site again
Ella Smil, Claude-Aline Charles, Adriana Bazoberryand Maggie Gallagher found this review useful
Reply from missesdressy.com
Rebecca Smith´s profile
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I am sorry that your dress did not fit correctly. Our notes show that we issued a return number on May 25th, the holiday weekend. This allowed that the mailing date of the return needed to be May 29 / 30 / 31. Was the return sent on these dates we would have gladly accepted your return and offered store credit.