We 'rediscovered' Matalan recently, and have become regular customers for both menswear and ladies items.
Excellent value for money quality, and usually a wide choice.
Would have scored the full five stars but for the policy of not being able to order in store for any 'out of stock' items, because the store has to accept what Headquarters allocated them... so deduct one star.
The staff are really helpful, and as a bloke who has to spend a lot of time whilst the boss trys clothing, fully appreciate the comfortable seating/waiting area of the changing area in the Burton store.
As part of a current project management process refurbishing a full size 30' railway coach at the National Brewery centre Museum, i had cause to source a special type of Tung Oil based varnish.
This was ordered from Transtools, and shortly after orderinmg I realized that I had ordered a satin finish instead of the required gloss variety - totally my own fault.
A web message, followed by a back up phone call produced really positive and helpful assistance from a member of their staff and quick delivery of the correct product.
A second order for a 2.5 ;litre tine a week later produced a next working day delivery.
Top customer service !
The three tubes of Manuka gel were delivered promptly, and were priced competatively.
Ease of purchase over the internet was first class, and the website comprehensive, particularly in offering the choice of Manuka gel products, of which I took advantage.
A 5-star rating would have been obtained had the delivery packaging been better - the parcel was delivered with the gel tube cardboard outers crushed on two of the three tubes, although in fairness there was little damage to the actual tubes themselves, so all's well that ends in a safe delivery, to misquote Shagspoke !
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