Jenna Bramley´s profile

Reviews (2)

Currys

Appalling customer service in Cannock store!

Today I set out on what should have been an exciting day; buying some new appliances for my first big flat move with my partner, however, due to the experience I received from yourselves at Currys my days experience quickly turned sour. From the moment I walked into store I was greeted but then quickly dismissed, I then had to search for help to buy something; that’s a first. After finally locating a sales representative; Emily from the Cannock store, she was more than willing to close a deal. From the onset it was my main priority to have the appliances delivered this Saturday, as that is the planned move in date. I was promised a delivery on Saturday, which made my decision to buy from the store. I had just walked away from Comet in Cannock as they could not deliver on this date. The staff that I did get to speak to there were extremely helpful and willing to go the extra mile in their customer services; something the staff members within the Curry’s store seem to know nothing about. Emily (the representative who dealt with my order in the Cannock store) was dismissive, unmannered and appallingly presented, with rips in her uniform. The only thing going for Currys was the fact I could have my items delivered this coming Saturday. So imagine my anger when I then get home to then find out, from a text from KnowHow that Emily has entered the details in incorrectly and the order delivery has actually been arranged for Saturday the 16th; a WEEK late. I rang customer services immediately, Calvin dealt with my complaint but the only service he could provide was to change the date to this coming Monday. He again was unhelpful and not understanding of the troubles I had in counted so far with Currys. After talking the situation over with my partner unwillingly we then decided the best thing to do would be to move the date to Monday as this was the only service Currys could provide. Finally we got through to a customer service representative that actually shared some compassion for the disgusting experiences we had received; Roy. He moved the delivery date to Monday and offered his apologies on Currys behave.
Is this how you treat all your customers Currys?I am disgusted and appalled at the service I have received today, hopefully this messaged will be heard!

Knowhow

Appalling customer service!

Today I set out on what should have been an exciting day; buying some new appliances for my first big flat move with my partner, however, due to the experience I received from yourselves at Currys my days experience quickly turned sour. From the moment I walked into store I was greeted but then quickly dismissed, I then had to search for help to buy something; that’s a first. After finally locating a sales representative; Emily from the Cannock store, she was more than willing to close a deal. From the onset it was my main priority to have the appliances delivered this Saturday, as that is the planned move in date. I was promised a delivery on Saturday, which made my decision to buy from the store. I had just walked away from Comet in Cannock as they could not deliver on this date. The staff that I did get to speak to there were extremely helpful and willing to go the extra mile in their customer services; something the staff members within the Curry’s store seem to know nothing about. Emily (the representative who dealt with my order in the Cannock store) was dismissive, unmannered and appallingly presented, with rips in her uniform. The only thing going for Currys was the fact I could have my items delivered this coming Saturday. So imagine my anger when I then get home to then find out, from a text from KnowHow that Emily has entered the details in incorrectly and the order delivery has actually been arranged for Saturday the 16th; a WEEK late. I rang customer services immediately, Calvin dealt with my complaint but the only service he could provide was to change the date to this coming Monday. He again was unhelpful and not understanding of the troubles I had in counted so far with Currys. After talking the situation over with my partner unwillingly we then decided the best thing to do would be to move the date to Monday as this was the only service Currys could provide. Finally we got through to a customer service representative that actually shared some compassion for the disgusting experiences we had received; Roy. He moved the delivery date to Monday and offered his apologies on Currys behave.
Is this how you treat all your customers Currys?I am disgusted and appalled at the service I have received today, hopefully this messaged will be heard!

Jenna Bramley´s profile

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Jenna Bramley
Reviewer
1989
York, United Kingdom

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