I have shopped with Asda online for many years, i keep getting emails from them saying i can have free delivery and also 5 pounds off my next order if i spend over 40, i ordered 96 and found no free delivery and no 5 off, i put the e-voucher number in and i got nothing off. I am now shopping at Morrisons or Tesco! I hate false advertising.
I ordered a cardboard queens mask from Jokers Masquerade which cost nearly four pounds, plus the petrol to the nearest Sainsburys cost me 6 pounds and later went 1 mile away to a little shopping mall in Wallsend and the same thing was there for 1.39, what a rip!!!!!!!!!
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We are sorry to hear you feel this way regarding your order with us. Locker distances are clearly stated within the checkout process and as such we are unable to take any liability for petrol costs to your selected collection point. Lockers are being added all the time and for one to be so far as to cost £6 in petrol cost is very rare and would recommend selecting one of our alternative delivery services if the distance exceeds acceptable fuel costs. We are unable to clarify whether this mask was exactly the same product however, the difference in cost would suggest that this comes from an alternative supplier to shop. We also offer a returns process whereby the full cost of the mask could be refunded if you found an alternative item. It is sad for us to hear that you feel this is a 'rip' as that is certainly not our intention and offer such masks for those who may not be so lucky to find them locally.
Kind Regards,
Lucy