Peter dunford´s profile

Reviews (1)


shocking customer service

Do not buy from these people, the delivery estimates are not accurate, and you can only email them to get any information which means that they can (and will) just ignore you if they want to. We have bought 3 items from them, in two separate transactions, the first was late and we had a bit of grief getting any information out of mercuro, but because of the price we tried a year later to buy some other items. We ordered these in January, we're told there would be a small delay, but would have both items by the end of march. One item has finally arrived (at least a month late), but it is now June and I am still having to chase them for the second item. My advice is to pay a bit more but get decent service by going elsewhere!

08 June 2012

Reply from Mercuro

Dear Peter,

Thank you for your feedback.

I am sorry that you are disappointed about this situation; there were some delays in your order. Your order is in stock now and we will make sure that we will deliver it as soon as possible.

Since you had these delays we will offer you a 5% discount from your next order if you wish to order with us again.

Bailey Emma
Senior Account Handler

Peter dunford´s profile

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Peter dunford
United Kingdom