Susan Miles´ profile

Reviews (1)

Mattress Next Day

Beware - terrible customer service and unreliable delivery!

It took over four days for all parts of my order to be delivered including a bed, mattress and pillows resulting in several days lost pay from work. Customer service was horrendous and apart from a very small gesture of goodwill, I am still awaiting a response from this company. Beware - only order if you are prepared to take a week off work to receive your bed in dribs and drabs.

08 June 2012

Reply from MattressNextDay

Dear S Miles

Thank you for taking time to leave feedback regarding your purchase at MattressNextDay.

Please accept our apologises that the service received was not up to our usual high standard. I am surprised that delivery was not completed on the requested day as 97% of our next day deliveries are completed on time and as to be expected.

I will ensure that a member of customer services contacts you today to resolve any outstanding issues as fast as possible.

Many Thanks

Customer Service Manager

Susan Miles´ profile

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Susan Miles
United Kingdom