Lauren Kinso Kinsey´s profile

Reviews (1)



I bought what I thought would be a stunning dress for my prom. I couldn't have been more wrong. They first emailed me saying that they didn't have the colour in the picture and to choose another one. When I did, it was a completely different colour than ordered, they had changed the style of the dress (the strap was full beads, they put awful fabric flowers with a few odd beads here and there.) when I complained they made the excuse that they wanted it to make it look "more beautiful" so they took it apron themselves to change it, and then they argued that the difference in colour was merely a colour variation from monitor to product. Not to mention the quality of the dress was unacceptable with the whole strap completely fraying. I have been, and currently still am disputing my entitlement to a refund, they are merely trying to find every excuse under the sun not to give me a refund, saying they will only give me half, and having the cheek to say that it is not fair on them that they made it and now I'm demanding my money back!!! I wish I read the reviews first and known to have stayed as far away as possible from this company! It's the worst customer service I have ever experienced and I strongly advise everyone not to go near it IT IS A SCAM!!!!!!!!!!!!!!!!

08 June 2012

Reply from

Dear Lauren Kinso Kinsey,
This is Yan from customer service team.
My apologies for the unpleasant experiences that you have had while shopping with us.
It is of our concern to give our customer a quality service that is why I will personally look into the situation and I hope we can come up to a favorable solution to this.
We will then get back to you for the update.

Lauren Kinso Kinsey´s profile

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Lauren Kinso Kinsey
Cwmbran, United States