I bought what I thought would be a stunning dress for my prom. I couldn't have been more wrong. They first emailed me saying that they didn't have the colour in the picture and to choose another one. When I did, it was a completely different colour than ordered, they had changed the style of the dress (the strap was full beads, they put awful fabric flowers with a few odd beads here and there.) when I complained they made the excuse that they wanted it to make it look "more beautiful" so they took it apron themselves to change it, and then they argued that the difference in colour was merely a colour variation from monitor to product. Not to mention the quality of the dress was unacceptable with the whole strap completely fraying. I have been, and currently still am disputing my entitlement to a refund, they are merely trying to find every excuse under the sun not to give me a refund, saying they will only give me half, and having the cheek to say that it is not fair on them that they made it and now I'm demanding my money back!!! I wish I read the reviews first and known to have stayed as far away as possible from this company! It's the worst customer service I have ever experienced and I strongly advise everyone not to go near it IT IS A SCAM!!!!!!!!!!!!!!!!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.