David Scotland´s profile

Reviews (3)


Excellent - Saves 2 people out of the business

Really good software - has massively improved our stock handling and ease of shipping. Would recommend - can be tricky to tinker with, and sometimes it can crash occasionally. However, support are always improving it and adding bug fixes.


Charge a restocking fee - be wary

This company charge a restocking fee which is not illegal with B2B sales but it is a joke - 25% restocking fee.

In fairness it is in the Terms and Conditions.. but I think it is poor service none the less, we are not asking for postage costs back.

We won't buy from here again...


The Left Hand doesn't know what the right hand is doing.

Put a gift card sale through the website. Didnt get the confirmation from River Island but I got one from Paypal. So i rang to check the order went through, I got bounced from one line to the next, called various different numbers. In the end spoke to a manager who insisted they don't accept paypal as a payment. So i asked them to go on their own site and go through the checkout process and buy a gift card as it clearly uses paypal to take payment.

In the end, i have had to send my paypal email to River Island so they can see i paid by paypal as they have no record of my order. I was told it would take 48 hours to get back to me which is fair enough. My main concern is time its taken to solve this issue. A company the size of river island should know which payment services its website is using.

David Scotland´s profile

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David Scotland
Leeds, United States