Madfun

Good sales, not so good after sales

I did have a very good and helpful service when purchasing my trampoline. You did not have the one I wanted in stock and the girl I spoken to was great at finding me an alternative. I also wanted it quickly as it was my son's birthday the next day (Saturday) and as I lived nearby you kindly sorted out for me to collect the trampoline.

My only disappointment was when we unpacked it there was one major part that would not fit. I called you on the Monday and was told that you would let me know when you could arrange for a new part to be sent. My only complaint was that I had to call at least 4 times to find out what the situation was even at 5 to 5 no one had called to let me know if a new part could be sent asap. With 4 kids eager to get on their new trampoline I just wanted to give them an answer as to when we would be able to finish putting it together.

I think it would have been great if someone had just let me know what was happening and that I didn't have to chase them up and possibly a follow up call to see if the part had arrived and that all was ok (just a suggestion).