Another two-part review: Scan, and their chosen delivery firm.
My experience with Scan themselves is always great. Orders are taken, processed and dispatched quickly and efficiently. My experience of the customer service is great: I had a problem with a PSU (it was too big to fit in their homebrew "Isotope" case, but the info on the Isotope cases was written before ATX PSUs could be longer than standard - they've fixed the info now), and was granted an RMA on the PSU and assistance in finding a suitable unit. So, on their end of things everything seems to be good.
However...they ship their goods with DPD, who are less impressive. The first package (a full set of computer parts worth ~£1500) was left at the bottom of the stairwell of the flats I live in, with no signature taken. In full view of passers by on a (busy, shop-lined) North London street. Thankfully I went down to check and found the parcel (then had to lug it upstairs on my own, but that's another matter) before anyone could tamper with it.
Today my replacement PSU was meant to be delivered, and I dutifully wait in the flat, not making too much noise. Go down about half-way through the 1-hour delivery window to find a "sorry we missed you" card stuffed into the external door. No effort had been made to contact me or get into the staircase (there's even a dedicated buzzer on the door for tradesmen and deliveries that goes to a separate office). They're meant to be collecting the RMA package on Monday - not sure I hold out the greatest hope that it'll happen.
So - Scan are great, they're helpful and they have a good range of products at good prices (no Mushkin or GSkillz RAM though. That's a shame), but from my experience they're letting themselves down using DPD.
I've had two parcels shipped with DPD from a certain (reputable) computer hardware firm. In both cases, the delivery drivers have arrived within the advertised window and actually arrived at the block of flats (hence the second star).
The first parcel (containing >£1000 of computer components) was left at the bottom of the stairwell: probably the driver had got in using the trademen's bell (that's what it's there for, after all), but then thought "this is a big box, and the flat is upstairs. I'll just leave it here and he'll find it". Now, the door to my flat is in between two shops on a busy commercial street in North London, and the parcel (though behind a locked door) was in full view of passers by. Additionally, the parcel was meant to be signed for, which it evidently was not - forged by the delivery driver? Who knows.
Today I was expecting a second parcel from them with a replacement part after an RMA. I made sure to be in during the day and the delivery window, went downstairs about half way through it to find a calling card on the external door. Apparently no attempt to use either buzzer - Even the UPS guys and the pizza delivery guys work out how to use the trademen's buzzer, but apparently not the DPD driver.
All in all, two unsatisfactory experiences. But at least they did find the flat.
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