Another two-part review: Scan, and their chosen delivery firm.
My experience with Scan themselves is always great. Orders are taken, processed and dispatched quickly and efficiently. My experience of the customer service is great: I had a problem with a PSU (it was too big to fit in their homebrew "Isotope" case, but the info on the Isotope cases was written before ATX PSUs could be longer than standard - they've fixed the info now), and was granted an RMA on the PSU and assistance in finding a suitable unit. So, on their end of things everything seems to be good.
However...they ship their goods with DPD, who are less impressive. The first package (a full set of computer parts worth ~£1500) was left at the bottom of the stairwell of the flats I live in, with no signature taken. In full view of passers by on a (busy, shop-lined) North London street. Thankfully I went down to check and found the parcel (then had to lug it upstairs on my own, but that's another matter) before anyone could tamper with it.
Today my replacement PSU was meant to be delivered, and I dutifully wait in the flat, not making too much noise. Go down about half-way through the 1-hour delivery window to find a "sorry we missed you" card stuffed into the external door. No effort had been made to contact me or get into the staircase (there's even a dedicated buzzer on the door for tradesmen and deliveries that goes to a separate office). They're meant to be collecting the RMA package on Monday - not sure I hold out the greatest hope that it'll happen.
So - Scan are great, they're helpful and they have a good range of products at good prices (no Mushkin or GSkillz RAM though. That's a shame), but from my experience they're letting themselves down using DPD.
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