I bought 6 doors a couple of weeks ago. I tried to call them to find out when my order is been delivered but I couldn't get through on their "after sales service". Anyway the delivery man brought them so I didn't think anything of it. At the beginning of this week I opened the cardboard packaging of the doors to discover 2 doors have large dents in the side and 1 door has a chip in it. So naturally I tried to call them 3 or 4 times this week but again didnt get through. I also left a message on the website leaving my order number and letting them know what had been damaged, still no reply. I am getting really concerned I'm going to be stuck with these damaged doors that are worth over £150. To make matters worse I have a joiner fitting them this weekend and there is no chance I will get to replace them before then.
Where do I go from here? Trading Standards? Feels like I am going to be stuck with these damaged doors and they have robbed my money.
A very worried unhappy customer.
I recently spend over £300 on an order spending £25 worth of giftcards on the order.
I returned a pair of shoes worth £135, I received an email saying that I had been refunded the full amount. When I checked my bank account I had only been refunded £105? I phone Topman Customer Service (very rude people) and asked why they hadn't refunded the full amount they told me the had refunded £25 of it on my gift card? I didn't buy the shoes with the gift card, these were bought using my VISA. They said I ticked the terms and condition box so I had to have it on the gift card.
I told them that I had just spent £300 plus I spend regularly on my store card and in store and they still wouldn't do the right thing and refund the money on my card. By UK Law I am entitled to the full refund and not a credit note but I didn't take it any further as I don't have the time.
I thought Topman would recognise a loyal customer and be fair but unfortunately Topman did not see this, I'm going to settle my store card balance and spend all my money at Urban Outfitters!
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