Neil 'Pops' Parry´s profile

Reviews (1)

Allsportsawards

Totally ruined our presentation day!

We originally ordered from Allsportsawards on 28 May what we considered to be some very attractive and reasonably priced trophies, which our sponsor was more than happy to purchase for us. Unfortunately these trophies were unavailable or out of stock (Though the website gave no indication of this!). Although the sponsor (Who was paying) was informed of the shortage the Club never was, and we ended up re-ordering replacement trophies a few days prior to our Club presentation day (Having confirmed over the telephone that the company had these in stock and could deliver on time!). Sure enough the trophies arrived the afternoon prior to the Club presentation day, but upon opening the box I didnt recognise the trophies - basically we had been sent a poor substitute for the trophies we had ordered... but no-one from the company had telephoned to let us know.
Upon complaining to the company we were informed that our 'replacement' trophies had also been out-of-stock (Despite being told when we placed the order that they weren't) and the company had sent us some awful cheap looking replacement without informing us.
These are now being returned to Allsportsawards and we are expecting a full refund, but sadly this will do nothing to prevent the girls from not having a trophy to recieve as part of the Club presentation day... I cannot say how disappointed and disgusted we are, after all the hard work the players have put in throughout the Season. Needless to say we will not be using this company again.

13 June 2012

Reply from Allsportsawards

We apologize that the original trophy order was out of stock, we were unaware of this until ordering these from our suppliers. We felt that the trophies we sent would be a suitable replacement so close to the event and also would like to apologize that you were not informed about the change of trophy. We have issued a full refund for this order.

Neil 'Pops' Parry´s profile

profile image of Neil 'Pops' Parry
Neil 'Pops' Parry
Reviewer
1970
Newcastle upon Tyne, United Kingdom

About