After much research, I ordered a laptop battery from this company, assuming, wrongly, that they were based in the UK. The battery i received (posted from Portsmouth) was nothing like the one I ordered, wrong shape and wrong voltage.
I e-mailed the company to ask for an exchange but their reply was that as they were based in China, I should post the battery on to another customer in the UK and they would then send me a replacement, but they did not say who I was supposed to post the battery to !!!. When I asked why I couldn't send it back to Portsmouth, they said that this was only a warehouse and that I had to post it back to China.
After several more e-mails I agreed to post it to China, (at their request - not tracked !!) this cost me £10.42 postage. I e-mailed them a copy of the postage receipt and asked for the refund of the postage as well as a refund of the battery cost, as I now didn't want a replacement from them.
After about 18 days, I e-mailed to ask about my refund, only to be told that they needed a copy of the postage receipt, I re-sent a copy of this again. Then in desperation I opened a dispute with Paypal, the Company refused the Paypal refund request as they said that they hadn't received the battery back. A few days later I did get the cost of the battery refunded into my Paypal account but no refund of the return postage cost.
I have now e-mailed them a further 5 times requesting the cost of the postage back, each time they reply referring me to their terms and conditions and I have referred them back to the page on their own web site which states that they are liable for return postage costs for incorrectly supplied items. We are now at stalemate and I'm £10.42 out of pocket, but it could have been worse I could have lost the cost of the battery as well.
Never use this company unless you want to risk loosing your money
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