Product (washing machine) was delivered on time. I also paid for the old unit to be removed and disposed. The driver damaged the floor in the process. Unfortunately I noticed after I signed the disclosure form due to mud being brought into the property from the driver. The driver did not clean the property so after mopping up the mud I noticed the scratches and scuffs to the floor.
I called the company, send them pictures of the damage. Driver was told to come back to the property, took pictures himself and stated to me that he could see how the damage occurred.
Apparently after going backwards and forwards over phone calls, one of the directors decided that because I had already signed the form before I discovered the damage, the company did not want to accept responsibility.
I would have rather paid the extra £40 I saved from these cowboys and bought the product from a high street competitor. I had 3 large appliance deliveries from a high street competitor and never had any problems with damage, mess or any other issues.
Will never buy from this cowboy company and will actively advise against them.
UPDATE: The company and I came to an agreement to get quotes for the damage on my floor. Due to some personal unforseen situation I did not have the time and after a month I decided to call them and apologise that I was not able to get any quotes. We agreed on a refund of £50 which would cover the cost of materials from a chain of DIY stores and my time for me to do the repair. I found that reasonable as I was not after making money but getting my floor fixed. I am much happier now although the original approach of the company was not the right one. However as other reviews have mentioned sending out only one delivery person to cut down on cost, is not the right approach since not all the properties are the same nor all customers are capable of lifting 50kg washing machines.
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