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Reviews (1)

City Link

Pathetic service

I place the order on 30th may Thursday. Due to bank holidays on 4 and 5 June was expecting delivery on Wednesday.
When got back from work checked online status showing no one at home card was left at home but I did not find the card. Got instant reply to enuiry I sent online saying it will be delivered next day if I am not home will be left at neighbours and the recd the case closed e mail before recieving the parcel. As did not recieve it even the second day sent another e mail. called cust services was in Que for an hour did not get through to any advisor. I doubt if any of their number acctually is attended. Today the third day Friday recd e mail that the parcel will be delivered today. No parcel, no card and the online status says second attempt made card left so they will not attempt again.
Hard to belive that theyattempted to deliver twice left card but I did not get it even once and parcel has not been left at neighbours as I requested and appearently service advisor passed the message to driver as well.

Had plan to use the item to use this weekend has been waiting for a week
Extreemly frustrated!!!

George Philip found this review useful

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Batool Hasan
United Kingdom