M.Streets´ profile

Reviews (2)


Slightly let down by packaging!

I am very pleased with the price and the delivery was spot on. Unfortunately, the item I purchased is rather delicate (an Udu drum, which is made of pottery), and I would have expected more packaging around the item to prevent it from slipping around inside the box. Otherwise, it was a first class service. I would certainly recommend GAK.


Awful experience!

I ordered I B-stock mixer. Big mistake. It was almost worn out, just taking it out the box I could see how used it was, and just pushing a few buttons I found one that didn't return properly. According to the DV247 write up there were only a few scratches to the casing. The reality was something very, very much different! There was no next day delivery either, and it was over a week before they sent me the item. I threatened to cancel the order and all of a sudden it was being sent! The only positive thing I can say is that I got my money back, relatively hassle free. However, I did write several emails, make several expensive phone calls, and my money was out of my account for three weeks, the apology I received was half-hearted and there was no gesture of goodwill. Appalling.

09 June 2012

Reply from www.dv247.com


I’m getting in touch to apologise for the service you experienced recently with your b-stock purchase.

I'd like to investigate the circumstances that have led to this negative experience and offer a full explanation in the hope that I can restore your confidence in DV247. To help with my investigation would you be kind enough to forward details of your order to me by email using gavinjames@dv247.com ?

Best regards

Gavin James

M.Streets´ profile

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United States