After a bad experience ordering components from Systo, I gave up and went for Ebuyer. I decided to treat myself to next day (Saturday) delivery, but I messed up and ordered an incompatible part. I rang up and the rep was very helpful, and changed the order for me, but when the confirmation came, I had changed to a part that was not available for Saturday delivery (it was already Friday afternoon!) I rang and changed again, the rep was really helpful, trying to find a part that was both compatible, and could be delivered in time. Not only that, but she worked out that she could change the whole order to come from another warehouse, so that I didn't have to pay extra delivery. All this on a Friday afternoon, just before the deilvery deadline. Excellent.
I ordered parts for a new PC, on 3 May, all of which were listed as in stock, 3-5 day delivery. I heard nothing from them (although they took the money from my card immediately) I rang on 11 May, and was told that my order would arrive on Tues, 15. On Tues, all but two items arrived, but I cant build a PC without the case, so I rang again, was promised delivery on Friday 18th, but nothing arrived, so I rang again. They said the items would now arrive on Monday 21st, but they had broken too many promises, so I cancelled. I also had to return a power supply, as the alternative case I ordered came with supply included. Under pressure they agreed to pay return postage, they got the PS back on 29th May, but they didn't refund my money until I e-mailed and complained, didn't get my money back until 11th June.
Getting through on the phone is not always easy - If they're busy they just hang up, after you've been waiting in a queue.
All in all, far too much trouble, and I won't be using them again.
If you look at the other bad reviews you'll find a similar story, if you're unlucky you will order something that is 'in stock' in 'an external warehouse' (their explanation on the phone) and could take weeks, not days, to arrive. How far away is their 'external warehouse'? They should be honest with their delivery and stock info.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.