Geraldine´s profile

Reviews (1)

Irish Sports Warehouse

Product and price are OK but appalling Customer Service

1) Quote from your website:
" Excellent Customer Service:
.....Our telephone lines will always have a human at the other end, and we aim to answer any correspondence within 24 hours of receipt...."
This was not the case.
On the day I ordered, I called to ask a question. The phone was answered, I asked my question and was immediately hung up on. I tried calling back but the line was busy. My impression was that the person at the other end had no interest in talking to a customer. I went ahead and ordered anyhow.

2) I received an email informing me that the item would be delivered on a specific date. I arranged my work so that I would be home on that day. I waited all day, but there was no delivery. Around 4pm, I started calling the number listed but it was continuously busy. Again, I was left with the impression that you have no interest in engaging with customers. I also emailed both the person that sent the delivery date and to the general "iinfo@irishsportswarehouse.ie" email address. No response on that day.
On the day AFTER the expected delivery, I received an email saying that delivery would delayed by one day. Too late - that email should have come the day before. I was at work and not able to receive it. Thankfully the courier was helpful and I arranged delivery at a time that suited me. Irish Sports Warehouse communication was not good enough,

3)The email that was sent to me informing me of the delivery date was sent to info@irishsportswarehouse.ie and CC'd to (I presume) all those people whose orders went out on that day. I could see all the email addresses. This is a breach of Data Protection law and I have informed the data protection commissioner of this breach. I refer you to your own Privacy Policy.

4) NOWHERE on your site did I see any reference to the fact that the product would be self-assembly. Fortunately, I am adept at self-assembly. I believe that leaving out this information gives a false representation of the product..

5) The link to Terms & Conditions below (from this Trustpilot page) does not go to Terms & Conditions. I do not, therefore, agree to any Terms & conditions but I need to tick the ACCEPT box in order to post my review.

I have a product at the only price I can afford and I am glad of that. However, I would not recommend Irish Sports Warehouse to anybody.

Geraldine´s profile

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Geraldine
Reviewer
Ireland

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