Michael Jones´ profile

Reviews (2)

Country House Outdoor

Simply the best!

Country House Outdoor are simply the best internet company I have ever dealt with.
Orderd a pair of Barbour stud on leggings before Christmas, they arrived very promptly -but I'd orderd the wrong size.
Spoke to a very helpful person at CHO and returned them (free postage) for replacement. Got a call from CHO late afternoon on Christmas Eve to say that they didn't have my size in stock - good service point one!
I said I could wait and asked CHO to send the leggings when they could.
Got a call just after Christmas to say that they were expecting new stock from Barbour on Friday 11th Jan 2013 - second good service point!
Leggings arrived on the 17th Jan. Fantastic service, thank you!

IronmongeryDirect

Heavy Duty tubular latch - Not so good!

I purchased 12 heavy duty architectural latches as replacements for some cheaper and very sub-standard units bought from another large internet supplier.
Sadly the latches (No:370941) are no where near the quality I was expecting, of the 10 fitted so far I have had to dissemble and adjust 4 latches just to make them work properly and 2 of the others are quite rough in operation - not really acceptable
So far that is a 60% failure rate!
I realise that these latches aren't the dearest in the world but they should all operate properly - in my opinion Ironmongery Direct have a fairly serious quality control issue with the latch manufacturer that needs urgent attention.

11 June 2012

Reply from IronmongeryDirect

Dear Mr Jones,

Thank you for your feedback and for taking the time to discuss the details with me.

Our product management team have been in contact with our supplier today, raising your concerns- we have requested that they investigate as a matter of urgency and report back their findings to us.

We believe this to be an isolated incident as we have no previous records of negative feedback regarding this product.

Our aim is to ensure that customers are delighted with the quality and value of our products and I am sorry that on this occasion we failed you. Please accept my sincere apologises for any inconvenience that this has caused you.

Thank you once again for bringing this to our attention, and returning the product to us so that we can look into the matter further.

Kind regards,

Dot Jones
Customer Services Team Leader

Michael Jones´ profile

profile image of Michael Jones
Michael Jones
Reviewer
Male, 1951
London, United Kingdom

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