Mike B´s profile

Reviews (1)

Boohoobaby UK

Shameful in this day and age!

I ordered a float jacket for my 16 month old little girl, so we could take her in the pool on holiday. I ordered this at the end of April as we were going away on the 12th May, and their delivery information led me to believe it would only take a few working days.

A few days later I recieved an email confirming dispatch, but by the 7th May it still hadn't arrivied, so I called them to enquire if they could track it down. Acording to [name] it had been dispatched on the previous Friday, so should be with me by the 9th May at the very latest. Guess, what... it still didn't arrive, so another phone call later, I'm told by [name] he'll check with the warehouse... No return call, nothing! I call again, but get no reply... My holiday comes and goes (2 wks), and on my return I get an email to say it was out of stock all along, and could I pick a different colour!? However one of the colours they say is available is actually the one I ordered??

It's now the 11th June, and still no product! I have called several more times, to get the really unhelpful [name] fob me off... I've sent a couple of emails to their Customer Service team, and they can't even be bothered to reply!

Shameful! I hope you go bust, as you don't deserve to do any business!

Next steps... Legal advice...

20 June 2012

Reply from Boohoobaby UK

Hi Mike,

Thanks for your review and I am sorry to hear about this awful situation which I apologise for. We appreciate your comments on our service which in this case has let you down.

If you could please provide your order reference number to our customer support team, we will be able to assist in this situation and better advise on the location of your order and be able to fully resolve this for you.

Again I am sorry for this problem and if you could provide some details we will be more than happy to resolve this fully for you. Our customer support team can be contacted using the details below.

Kind regards,

The Team at Boohoobaby

Telephone: 0845 224 1480
Email: customersupport@boohoobaby.co.uk

Mike B´s profile

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Mike B
Manchester, United Kingdom