My order was dispatched apparently on the 10th May and as of yet I have had no goods from them or the original money paid to them. I have chosen to be refunded, to be told after numerous emails sent that this would be done shortly, then after requesting as to when this would be done, I was told I had already been refunded. I asked for specific details as to when this was done and they have failed to do so, other than later contradicting themselves by ‘Once again we confirm that your refund has been processed please refer to our Terms & Conditions (Section 13.4)’ , which basically means they have not refunded me.
I checked the tracking number on 9th June with their Mickey Mouse courier ‘YODEL’ which stated the goods had been picked up, spoke to yodel who also told me to take the matter up with the retailer and that the goods seemed to have been signed and picked up from the couriers home, which all sounds dodgy as it is news to me and I am interested as to what YODEL has done with the goods. Also I was told by YODEL that the retailer had not chased this order up at any point and they did not realise there was a problem and told me to tell them to put in a claim.
Stay away from this cowboy operation unless you want a headache dealing with an company that strings you along for over one month and a half and counting without your goods or your hard earned money, Not worth the hassle.
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