I like the options and results but support is lacking. I tried chat thinking that it would be less time on hold if I called (I have yet to get a real person when I called) or less time waiting for an email reply and the seemingly endless back-and-forth banter. Chat was no better than email except you do not have t wait so long for a reply (but the replies DO take awhile). Just like when you e-mail, the replies do not address the issue usually- You state your issue and include every scrap of information you ca,n and they ask you the exact same thing over again SEVERAL TIMES, like they never read your message you sent or the subsequent replies. BRAIN DEAD!!!!!! I think they need to drug test the support people they hire more often or something.
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