I've now been with out a usable oven since 5th May 2012. Today is June 10th.
I ordered an inner glass door panel for my Samsung BF641FD May 5th and the delivery period shown was 21 days i.e 26th May.
I called soon after 26th May to inquire as to why the order had not shipped and was told the delivery had not arrived but was imminently due.
Having called again today June 10th, i'm told the delivery - to 4ourhouse not me - will be June 15th. I half expected an apology but did not get one.
As the order is clearly late I asked to have the item put on next day delivery but was told by the operator and her supervisor that the SYSTEM didn't allow this. I asked for an exception to be made but the supervisor told me he was not able to override the system.
What a crock.
The vinegar in the eye is the fact that to get 4ourhouse's version of "customer service" I had to call their 08445 pay-as-you-go number too.!! I've now called twice.
I'm told the order will not be delivered to me until w/e June 22nd but i'm not holding my breath.
Unless I'm wrong this works out to be 49 days!!!! A little more than the 21 days stated when I placed my order in good faith.
TAKE THE DELIVERY DATES WITH A LARGE PINCH OF SALT.
It's a shame there's no Zero star option.
I phoned today June 21st as I had a promise of delivery by June 22nd and guess what?
It hasn't dispatched because the "part has been discontinued by Samsung"
Having phoned Samsung UK they assure me the part has not been discontinued. i can order it from 4MySamsung - the same company as 4ourhouse !!!!!
Flabberghasted I've ordered it elsewhere. It's cheaper and it'll take 10-15 working days.
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