City Link

Teh Gloucester Depot is an Unmanaged Shambles

I order a battery from a company in Manchester on next day delivery. The originating courier (not City Link) got it to the City Link Gloucester Depot overnight by 06:25 Thursday AM, it is now Tuesday AM and City-Link Gloucester have not attempted to deliver. I reised a case with City-Link Saturday AM, they had no idea they even had the parcel, where it was or why it was not delivered even though their website showed it at the Gloucester Depot. Nobody has updated the case in two working days, each time I phone teh call centre just tells me that they have no idea what is going on or why the item has not been delivered. They are a truly terrible faceless, irresponsible, feckless company and I've still not got my battery!! I spend about £20K a year that requires courier delivery and I will pro-actively advise everybody who ever uses a courier or buys from a company that usese a courier to keep well away from anybody using City-Link,

George Philip found this review useful