DO NOT order from JUST-EAT because you run the risk of NOT getting your money back if anything goes bad with the order, including not getting what you ordered, as detailed in section 3.3 of their terms and conditions.
I ended up sorting the dispute with my bank who will be claiming the money from just-eat, enjoy! Told you I would get my money back! Now I'm going to speak to Trading Standards. The best part of all of this is that after 53 orders through just-eat they will never see me again, hope they can retire on that, and oh I'm gonna be opening a similar site just to piss you off!
I had to wait over a month for a refund after I had to book a last minute trip overseas to burry my beloved grandma, with no money left due to lastminute.com freezing my last bit of cash before I could take off I was left stranded without a way to go, received my cash back a month later too.
cheers for that, hope the economic decline hits you hard!
I recently ordered from them and I got a confirmed delivery, two mins later it changed to, sorry we not sure if the takeaway place is available (even though it said they open). If you order 5 mins before time you should get what you ordered! At this point my money was taken, but we will give you a voucher they said, well whoopti doo! The saga went one, on the same night the next place I ordered from demanded I settle for the wrong order, I said diet coke idiot not coka-cola! And oh, I'm still waiting for my refund, trading standards here I come.
And lastly, the advisor on the phone, called Laura agent number 2699 said, yh I'll get a manager to call you back in 10 mins, wow maybe 12 hours is the new 10 mins, and still counting.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook