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Reviews (2)

StressFreeParking - Meet and Greet

The site worked extremely well and I got a great deal from a very good service.

Saphire Valet Parking at London City Airport were and extremely professional and convenient service - I would definitely recommend them.

Simply Electronics Ltd.

DO NOT USE THIS COMPANY!

Whilst it's reassuring to see from other feedback here that people do eventually receive their items, at this moment that is a silver lining to a very very black cloud.

I ordered my new camera (Canon 7d + lenses) on April 1st and selected standard delivery 2-5 days. It is now April 20th and it has not even been dispatched yet. How do I know that? Not because anyone has emailed me to explain and apologise for the delay, but because everyday for the past week I have phoned customer services only to be assured that it was being dispatched 'that day' and I had been 'upgraded to express delivery'. I now think that was just a ploy to get me off the phone...
When I asked to speak to the manager I was told that they weren't at their desk at the moment (every time!) and when I asked the advisor what they could do to help (this was the customer helpline after all!) I was told that they really couldn't actually do anything... the mind boggles! Employing a dead cat would have been as much help.

I also tried to complain by email and got a very similar response to others on here that 'they were dealing with a huge backlog after the Easter bank holidays' - like others on here, to me that is just not an excuse.

I wouldn't mind if they advertised on their website that delivery was up to 2 weeks (3 weeks in my case!), then if you get it in 2 days then you're happy but you can't complain if it does take 2 weeks. To advertise delivery times of 2-5 days is simply a lie, and probably a matter for trading standards.

At present I neither have my items nor a date when they will be delivered. They meanwhile have my £2000 and have had it for nearly 3 weeks. To me, that boarders on the criminal.

I can see that others have had a good experience. You are the lucky ones, or maybe I am the unlucky one - but when I spend nearly £2000 on something I really don't want to have to rely on luck.

I wish I had paid attention to other people's feedback before placing my order because if I had I wouldn't be in this position, so now I hope that others will pay attention to my experience and steer well clear of this incompetent company with its pathetic customer service.

Tom

Roderick Smith found this review useful

Tom Edmunds´ profile

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Tom Edmunds
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United Kingdom

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