I've used Urban Industry before and always been impressed. The ordering and check out system work smoothly and payment is a breeze offering multiple options.
Delivery is always good - everything is packaged well, delivered quickly in time for my holiday!
One area that maybe needs improvement is product descriptions and pictures for certain items such as rucksacks where it's hard to judge how large a bag is, or what the interior looks like. But that's a minor point.
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