Order placed 06/06/2012 and received confirmation of despatch on same day stating order SHOULD arrive on 07/06/2012 (Next day). No delvery. Thought okay? May be due to backlog of mail post -extended bank holiday problems. Six days later still no delivery and hence no desperately needed cartridges. Contacted catridgesave via website Live Support. Left ignored. Messages not responded to. Gave up after 20 minutes. So far, not so good customer service.... Sent email later on and another enquiry form concerning order. No response.... Apparently 98% of orders are received the next day. 2% of orders appear to have no delvery time period . VERY POOR COMMUNICATION AND CUSTOMER SERVICE SO FAR AND A DISGRUNTLED AND UNHAPPY CUSTOMER!!!!!!!!
2) UPDATE. Managed to contact someone on their internal web chat eventually. Told that an item takes four days by royal mail Therfore, their should- be- with- you- tomorrow= notification-which does-not mention-anything about-it taking four-days -to-arrive email should clearly state this. Also told the delay could be due to the extended bank holiday. Also told the item could be lost. Also told that they would redespatch another other to replace this order but if I receive the lost/ late order to send it back to them. More hassle......... Not happy.
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