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Scan Computers Never buy from them again

Shocking! I have been ripped off by SCAN. Sent faulty motherboard back under OEM warranty. Their Tech Team didn't even bother testing it properly. RMA was rejected and returned only when I paid whopping £24 diagnosis fee. Sent again second time (postage out of my pocket of course) under the agreement they will refund the diagnosis fee+postage if MB is faulty. As I expected they accepted the fact that motherboard was indeed faulty this time. BUT they tried to get away with refund by saying "The motherboard I sent 2nd time was different". How insulting? I sent them the very same motherboard. Shameful Act. I WON'T BE BUYING ANYTHING FROM THEM AGAIN and I will tell everyone to avoid them like Plague. Extremely disappointed.

Update: According to email dated: 12th June 2012 from Customer Service is threatening me that I need to take down the review above instead of offering apology.

Update: Well Scan, if you respect the law, then don't do fraudulent stuff . I spend so much money on your website every month, loosing £29.99 motherboard won't make me poor. Just pursuing this just because what you did was completely unacceptable. With nonsense story, you are just pushing me even go further.

15 June 2012

Reply from

Unfortunately I cannot respond to the review with all of the information I would like to as that would contain sensitive data, which would be a breach of the Data Protection Act, however, the full facts have been sent to both the reviewer and trust pilot which factually backs up the fact that two different items with different serial numbers were returned on different occasions and most certainly not the same item twice.

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Tc Soe
United Kingdom