We have used IWOT twice, and had bad experiences both times. The first time the delivery was made a day late despite paying for a specific delivery date (for a birthday). The customer service representative was so dismissive, we decided not to use them again. Two years on, my wife bought me an experience (flyboarding) which they sell with ExperienceMore. The booking was cancelled twice, the second time just 8 days before it was supposed to happen. They don't seem to have done much due diligence on the suppliers they are using, and customer service is poor. I'd avoid.
I ordered a security shed from the buyshedsdirect website for a friend. The website was great, and the sheds looked great value. When it was delivered however, the delivery driver looked apologetic and explained that sometimes sheds were damaged in transit and that a discount could be offered. Bit of a danger sign there. When my friend looked at the shed, they could see that the nails use to hold the supposedly pressure treated planks to the frame had split the wood in every case - so much so that wood came off when you touched it. The shed looked like it had been stored in a pond, as every nail looked rusty. As the shed also looked a bit small they queried whether it was the right one, and found that their shed was actually the one underneath. Unfortunately it turned out that this shed was in even worse condition - the straps holding the shed together had cut into the floor, which also looked warped.
They rejected the shed. No-one called me to get in touch, and I tried twice to call with no success before asking for a refund by mail. Emails were unapologetic and terse. I had to chase to get a refund and only when I threatened to get the credit card company to refund the transaction did they actually refund. Luckily there are better shed suppliers.
A great experience - easier than other companies to pack, cheaper than the others for 600dpi scans and in my case 100% reliable. They also managed to decipher my scrawls to set up the scanned photos (more than 2500) into folders which meant I didn't have to sort them out when they came back.
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