Ordered a present from asda direct to be delivered to store within 3-5 days. After 5 days, no tracking info or email to say it had been delievered to the store. Upon asking in store, I was told they had no way of finding out where it was until it arrived. On day 7, I rang customer services who told me someone would call me to tell me the status. Nobody rang. I rag again to further inquire and was told that I could collect the item for up to 7 days after the date it was due and tried to get out of me cancelling my order. As it was a birthday present, I forced cancellation. Would not recommend ordering to store!
dunfallinover found this review useful
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