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Reviews (1)

www.goodgrip.co.uk

Misleading price quoted and bad communication

I ordered the tyres, and was told which garage to collect them from. Tyres were delivered to the garage, but the garage had not been given any information about me wanting my tyres changed. It came as a complete surprise to them when I phoned them. The garage itself was excellent and did a great job, but when I came to pay they explained that they were imposing a charge for actually fitting the tyres. This had not been made clear when I bought the tyres, and I ended up paying significantly more than I expected. The garage again was excellent and tried to clarify this with the company but they couldn't get through, and neither could I. Both me and the garage wasted an hour trying to reach the company with no success. I paid the extra money, then tried to reach the company to seek clarification of the matter afterwards, but again I could not get through.

I think this company is disorganised in the extreme and need to take a good look at the way they do things.

14 June 2012

Reply from Goodgrip Tyres Ltd

Hello,

We are very grateful that you took the time to review your order and are sorry to hear that our service and communication let you down on this occasion.
Having looked in to your order we have found that there was a mistake in our contact details for this garage that meant they did not receive your order details. This has since been corrected and we thank you for bringing this to our attention.
Regarding your difficulty in getting through to our customer services, this should not have been the case as we aim to answer all calls promptly, for this we can only apologise.

Please be assured that we are indeed taking a good look at the way we do things as we sincerely hope that no future customers also feel this way.

Kind regards,

Goodgrip.co.uk

LM Inglis´ profile

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LM Inglis
Reviewer
United Kingdom

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