Having posted constructive feedback on usage of the Trustpilot site on the 7th of October, this was blocked for a breach of the rules for referring to a rival review site which is way easier to use. Despite Trustpilot saying they were editing the review to remove the external reference, nothing happened until I sent a chase email on the 16th of October. Then the offending competitor name was removed and the review posted. I have never encountered such red tape for posting both my original supplier review and then for my review of Trustpilot. I will certainly not place a review nor use the Trustpilot supplier reviews as the red tape distorts the real time nature of reviews. The Facebook only login for the reviews seems nonsensical as they have Google log-ins on the main site. I am left speechless.
Company did good job of informing me of missed express shipment date, responding quickly to request for rebated express fee and delivered to revised schedule.
Used AO for the first time at weekend as old washing machine had motor failure and after 20 years they are obsolete. AO delivered a new Bosch machine on Sunday after ordering on Saturday! The communication flow was excellent and the drivers removed my old machine and brought the new one to where I wanted it. The price was the lowest I could find on the web for the machine and there was a £50 cash back promotion too. The Cashback form arrived promptly and the money is going direct to my bank account.
If only other internet suppliers were as good as this! I will certainly use again and certainly recommend to anyone without reservation.
Hard to find long handled flossers arrived fast and were packed very well. They were much cheaper than High St - when I can find them! Will buy again for sure.
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