Euan Livingston´s profile

Reviews (8)

Trustpilot

Incredible Red Tape for a Customer Review Site

Having posted constructive feedback on usage of the Trustpilot site on the 7th of October, this was blocked for a breach of the rules for referring to a rival review site which is way easier to use. Despite Trustpilot saying they were editing the review to remove the external reference, nothing happened until I sent a chase email on the 16th of October. Then the offending competitor name was removed and the review posted. I have never encountered such red tape for posting both my original supplier review and then for my review of Trustpilot. I will certainly not place a review nor use the Trustpilot supplier reviews as the red tape distorts the real time nature of reviews. The Facebook only login for the reviews seems nonsensical as they have Google log-ins on the main site. I am left speechless.

18 October 2013

Reply from Trustpilot

Hi Euan,

Thanks for using Trustpilot and leaving all your reviews.

I understand it can be frustrating when you see a review you have written is reported. However we have a reporting system in place to help us maintain the quality of the reviews on our site, and reported reviews enter our system and are dealt with according to our processes. You can read more about how we handle reported reviews here:
http://blog.trustpilot.com/reported-reviews/

Further, I’m sorry to hear that you don’t like the connect options via Facebook. We are aware of the issue and acknowledge that not everyone is in favor of using Facebook. However, the validation of user profiles via Facebook helps us drive Trustpilot in the right direction. We believe the review platform should contain as few anonymous profiles as possible. In addition, by requiring user validation via Facebook we see less fake user profiles. So validation through Facebook helps us to achieve these goals, although we know it’s not the perfect solution.
We are looking into other options for social validation. How that will work and when it will be live is too early to tell.

I hope this helps give some more insight into our site.

Best Regards,
Claire
Trustpilot

Appliances Direct

Good Communication and Quick Responses Despite Missed Ship Date

Company did good job of informing me of missed express shipment date, responding quickly to request for rebated express fee and delivered to revised schedule.

ao.com

As Good as it Gets for Appliances

Used AO for the first time at weekend as old washing machine had motor failure and after 20 years they are obsolete. AO delivered a new Bosch machine on Sunday after ordering on Saturday! The communication flow was excellent and the drivers removed my old machine and brought the new one to where I wanted it. The price was the lowest I could find on the web for the machine and there was a £50 cash back promotion too. The Cashback form arrived promptly and the money is going direct to my bank account.

If only other internet suppliers were as good as this! I will certainly use again and certainly recommend to anyone without reservation.

BeautyBay.com

Great Service and Keen Prices

Great company to deal with, difficult to find salon products at keen prices. The delivery is free and is usually very fast. What is not to like?

Pharmacy First

Excellent service and razor sharp prices

As headline, pharmacy products delivered fast and pounds cheaper than the High Street.

Pharmacy2U

Outstanding Service

Pharmacy2U are are breath of fresh air. Their service was convenient, easy to use, rapid, accurate and totally confidential. Will definitely use again.

Chemist Direct - UK's Online Pharmacy. Fast, discreet & secure.

Rapid Delivery and Keen Price

Hard to find long handled flossers arrived fast and were packed very well. They were much cheaper than High St - when I can find them! Will buy again for sure.

www.goodgrip.co.uk

OEM Quality at Realistic Price

The quality of the new wheel was as good as the OEM but at less than 50% of the price. Only slight surprise was it shipped from Sweden, the tracking system was great as could follow the wheel as it toured through Europe.

Euan Livingston´s profile

profile image of Euan Livingston
Euan Livingston
Reviewer
1963
United Kingdom

About