Graham Mason´s profile

Reviews (1)

Need more attention to details

Girl on the phone got key parts of my address wrong
Carrier delivered only half my order and Goodgrip were slow in sorting out the problem

14 June 2012

Reply from Goodgrip Tyres Ltd


Thank you for taking the time to review your order.
We are very sorry to hear that on this occasion our service let you down and was understandably not to your satisfaction. Although human error can never be removed completely, that we were not quick enough in rectifying our mistake was not acceptable and we will do everything we can to make sure that we improve our service and that future customers will not be let down in this way.

Kind regards,

Graham Mason´s profile

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Graham Mason
United Kingdom