I ordered some underarmour sportswear 6 weeks ago online, they took the money 3 weeks later. Over the last 3 weeks I still hadn't recieved the goods. I phoned after 3 weeks - out of stock - a familiar story! They blamed the Jubilee bank holiday etc. Over the last 3 days I've phoned and phoned and emailed to get a refund. Nothing. So I took a trip to Chesterfield up the road... met by a man at the warehouse who came down from upstairs into the shop. Where I made my case. In the background there were loads of phone calls. I got my refund... on paper, waiting for it to clear. I said I had come to check if they were a legitimate business to which he gestured to the warehouse that clearly it was. I said their customer service was appalling - he said they were short staffed.
I left as soon as I got the refund to which he said an insincere and slightly comedic sounding 'sorry'. Clearly he doesn't care reputation of the business and what the company does and is in breach of the distance selling regulations.
Look through the reviews - same story again and again. Had I lived further away and not been able to visit the warehouse I think I'd have ended up taking legal advice and potentially taken them to court.
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