I am writing to you regarding some unpleasant experiences my wife and I had to be tested on our recent trip to Brazil Rio de Janeiro.
When we tried to reserve our seats online 24hrs before the flight precisely, the system only showed two seats available, which was rather strange as nobody can do online check-in less than 24 hours before the flight!
As a loyal TAP travelers, which you can see from our points score, we flow off to Brazil at the end of March and came back on the 14th April 2012; as we had 26445 thousand miles at the time we were hoping to get an upgrade on the way home; but to our disappointment and surprise we were told at Rio de Janeiro that would not be possible as the executive class was full, which were not when we boarded the aircraft, and to get the upgrade we had to contact TAP well in advance and be placed on a waiting list, we thought using TAP loyalty card would be a very straight forward thing but it proved us wrong in a big way, furthermore on our connection flight TP-0074 TAP have managed to leave our suitcases behind at Lisbon, which was also very disruptive and the luggage was delivered the following day by the curried company.
We found that been an loyal traveler does not necessarily pay off and depending on your comments and response regarding this matter we have to reconsider our position about our loyalty to TAP.
THE REPLY AFTER MORE THAN A MONTH LATER WAS "SORRY" AND EXTRA 1000 AIR MILES...
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