I have always booked with Dollar because I have an Express Card and after a long flight do not want to stand in a long line at a car collection point being brow beaten into taking extra insurances that I do not want or need.
I was told by your agent that you had a great deal with Alamo and that I was fully insured,no extras required. More importantly,I was told that I could use a kiosk machine to collect my car - that I would just need to input my booking reference. THIS WAS COMPLETE AND UTTER LIES. I had to stand in line for nearly 50 minutes and was badgered by an agressive agent trying to sell extras. It was shameful and I blame floridacarhire for lying to me. I asked for an Alamo manager and he explained that the kiosk machines only work for American travellers or Virgin package deals.
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