Rug Runner

So hard to contact

I found Rug Runner's price was by far the best having trawled many websites. However the 10% discount code didn't work and I didn't realise until I'd pressed "pay". I didn't manage to get through on their 0845 number for a couple of days. A pleasant lady said she would enquire but didn't get back to me. The following day the rug arrived, so a good delivery service, but it was much greener than their photo (and I have to say other website's photos) so it didn't match my colour scheme. I have tried without success to contact them to say I wish to return it and to check the address. I have emailed, phoned many times and left a phone message. Tonight I found another number but that also wasn't manned either so I have written a letter to state I wish to return it. Normally websites clearly have a returns paragraph giving all the required details but not this company.
To sum up:excellent prices and delivery but customer care/communication is poor.