Keith Etherington´s profile

Reviews (1)

Furniture Village

poor service poor quality high price

I only wished i had known this site before I purchased from them,
On 15/5/12 I placed an order for 1 hadmade bed (single £1400) 2 bedside cabinets and 2 headboards, was advised that they would take 4 weeks and would be advised of any delays if they occured. On Monday 11/6 I contacted the store to be told that the headboards were delayed ( no idea how long) but therest of the order could be delivered on 15/6. The delivery was made yesterday the bed was minus the casters which are clearly shown on the order but with metal feet that are now cutting into my carpet. The draw on the devan is out of line and if I use it, it will no doubt rip the material. I contacted furnite village who appologised but stated that a new bed would have to be delivered around 3 weeks stated putting all the blame on the supplier. I contacted the handmade bed company who were even less appologetic than Furniture Village. They came back to me this morning to quote a 2 weeks delivery. I have lost all faith in both companies, the handmade bed company suggests that the bed is made with a carefull eye on quality etc but the hands that made this one seem to have been unable to read the oirder or made a draw that fits. I am less than impressed by both of them. Furniture Village could only get a delivery of 3 weeks yet as an individual I can get them down to 2 weeks you would think that a major customer of the handmade bed company would have more clout, but perhaps they didnt try. God knows when or if the headboards are going to be delivered given the comments I have seen on this site.

I have now found out that the headboards could be obtained £50 cheaper from a very reputable local company Hopwells of Nottingham, who I have had quality service from before. Furniture Village nhave promised to match the price.

Further news today (28/6/12) , the replacement bed was supposed to be delivered this week but I have had another call from \Furniture Vilage to say there will be a further delay of a week they blame the homemade bed comapny. we will see if there are yet further dekays.

Brian Richesand Kirsty Goepel found this review useful

Keith Etherington´s profile

profile image of Keith Etherington
Keith Etherington
United Kingdom