I ordered a Canon S100 on 21 May online from SimplyElectronics. Honestly the price was too good to be true. The took my money from the credit card right away! I heard nothing until 13 June which was exactly when their promised delivery deadline had ended. They informed me that the product was out of stock. They must have known that at the time of my order! So I felt really pissed off as my holiday was coming up and I needed the S100 for an underwater Housing that I already had. So I cancelled my order and asked for an immediate refund. I received an email within one day saying that they will process my refund, but that it will take up to two weeks on occasions. I then cam back from my vacation in mid July to find that they still had not refunded me. On 22 July I wrote a formal complaint and was going to get a solicitor on the case. This helped and I received a refund on 24 July. In summary they used a cheap strategy to keep my money for two months to create interest from it. This company is criminal and I urge everyone not to be fooled by their low prices and not to deal with them at all!
After having been put on hold for 3 weeks with another company (simply electronics), it was a week clear for our south east asia holidays and I needed this camera specifically for the underwater case. With Currys, I ordered on Saturday and they delivered on Monday 1400h for a camera that was a disconnected Canon model and difficult to get hold of in UK. I am very pleased with their prompt service and communication!
After a terrible experience with another online bikeshop, which made me eventually cancel my order altogether, I went on to get in touch with tredz. They had a <2h response time by email and gave effective and friendly responses. With their next day delivery option the got me my new bike within a bit more than 24 hours from their store in Cardiff to my home in Scotland. They kept me informed about every step during the process and their costumer support was excellent. Five stars and I will be using them again and would recommend them to everyone!
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