Paul Nicholls´ profile
Reviews (4)
SmartBuyGlasses UK
Communication Let Me Down
Ordered what I thought were a pair of sunglasses, my mistake, realised just after I placed the order. Emailed them to ask if I had bought sunglasses or plain glasses, got no reply and still haven't. Emailed them again to say to cancel my order as I had ordered the wrong thing, no reply and still nothing to date. Next email I received was an email saying my purchase had been despatched. Eventually got a number from their return people and am now having to return them at my own cost.
Nothing wrong with the product just their admin.
Reply from SmartBuyGlasses UK
Paving Superstore
Enjoyable experience
Found what I wanted, saved £700 compared to our local garden store, delivered on time and even got me some extra ones when I found I did not have enough... Great service
Paul Nicholls´ profile
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Thank you for your review.
I completely understand your disappointed feelings. Unfortunately, we had some delays in response time for email inquiries, that's why were not able to cancel your order upon your request.
We apologize for any inconveniences caused by this situation and promise to do our best to resolve the issue.
If you have any further questions, please, get back to us at servicemanager@smartbuyglasses.co.uk
Kind regards,
SmartBuyGlasses