Tredz

Don't buy a bike online from Tredz

Before ordering a bike online from Tredz, I contacted them first to check they had the bike in stock and in the size i wanted. Had an email reply stating it was so i went ahead and placed the order for delivery. Got 10% off so all good so far.



A few days later, i received an email stating when the bike would be delivered so i took the day off work to receive it. I waited all day and nothing came. When i called Tredz, they explained that it couldn't have been delivered on that day because of a bank holiday the day before...They should have known this before telling me they could deliver it!



Anyway, a couple of days later i received my bike. After opening a rather battered box, i realised they sent me the wrong size. A large instead of a medium which was way too big for me. I contacted Tredz and they arranged for it to be picked up the same day by the delivery company.



They said they would contact me about a replacement, but i didn't hear from them. I gave them a couple of days and then gave them a call back. They advised that the size I wanted wasn’t in stock and none were available from the manufacturer so I’d have to wait a couple of weeks more. At this point I suggested that they upgrade me to the next model in the range I ordered which they kindly agreed to do for no extra cost but there’s also a wait on stock. I thought great, as long as I’m getting a better bike than I ordered I can put up with the wait.



Anyway, a few days later I get another call from Tredz saying that the manufacturer has stopped production of the model in the size I wanted, but they could get the one I originally ordered.



At this point I’d enough of Tredz and cancelled the order completely. I actually found a local shop that had the bike in stock in the size I wanted and they offered 10% off so I ordered it from there.



I wouldn’t recommend buying anything from Tredz. They’re friendly enough, but incompetent!