Steven Varman´s profile

Reviews (3)

Simply Electronics Ltd.

More than 3 weeks to ship goods

If I hadn't cancelled my order it may have taken longer. The website showed 11 items in stock and estimated shipment of 2-4 days. After a week my order status remained 'new' so I emailed them. The response was polite but said that this was a "highly sought-after item" and that "we anticipate delivery in the coming few days."

Another week passed and still my order status hadn't changed from 'New'. Another email and a another similar reply.

Eventually I asked KwikChex to arbitrate. The final response from SE was that my shipment would be 'LIKELY' to happen in the "next few days" - this was now getting on to 3 weeks since my original order.

I cancelled my order via KwikChex and had my credit card refunded - yes, SE had debited my card almost on the day of my order.

If there's a problem with supply, logistics, staffing - a delay... just let me know. Don't keep me hanging on with a string of "it will be shipped in the next few days"

Manuel Pfs da Cunhaand Jay Khan found this review useful

31 July 2012

Reply from Simply Electronics Ltd.

Dear Steven,

Please accept our apologise for the delays experienced on your order. Meanwhile, we can confirm your order has been refunded as requested.

Many thanks for your continued patience regarding this matter.

Regards,

Vanessa Carroll

DigitalRev.com

Excellent order tracking

Being able to track my camera every step of the way was fantastic. Shipping and delivery was as promised - I'll definitely use Digital Rev again.

Recruit So Simple

Excellent support

Getting started was easy and the few questions I did have were answered quickly and professionally. I spent some time shopping around before deciding to go with Recruit So Simple but it was the unbeatable value for money that was the decider. You sometimes worry that there must be a catch but I'm glad to say that the product and level of service more than met my expectations.

Steven Varman´s profile

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Steven Varman
Reviewer
Male, 1974
United Kingdom

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