Phones4u

Abysmal - Now even worse than that!!!!!!

The phone was ordered 6/12/2012 (Thursday) and according to your e-mail was dispatched the following day (Friday) .The phoned failed to arrive as described in your e-mail.
Your order has now been completed and will be despatched this evening by Royal Mail Special Delivery, who will deliver pre 1:00pm on the next working day.
** Royal Mail are used for all orders that contain a single item. If your order should contain a handset and a free gift, then your order will be delivered by a courier and may be delivered between 8am and 8pm.
This should have been Monday. (There is no free gift that I am aware of.)
The phoned failed to arrive as described in your e-mail.

When I contacted your support(!) on Monday afternoon was told it could take up to 5 days – so why send the email above? This person also said they would check with me in 24 hours to see if it had arrived – I am still waiting for the call back.
I was also asked to ring an account manager (Richard) He WAS to locate the phone and get back to me either later that day or the following morning.– I am still waiting for his call.

I phoned again on Tuesday afternoon – still no phone. I was told this time it had been dispatched using City-Link and was given a tracking number. I could see it was due for delivery that day – It was on the van. No phone arrived.
Again why the e-mail saying it was with Royal Mail?
Wednesday – its back in City-Links sorting office, then back on the van. Still no phone.
Thursday – its back in City-Links sorting office – NOT on the van. Still no phone.
I phoned City-Link and was told it will not be delivered until Friday. That's a full week after it was ordered.
We will see if it arrives tomorrow.

I await your comments. Please do not pass the buck to City-Link. You chose to contract them to deliver your products and should have performed a due diligence on their abilities.

Will I recommend Phone4U. What do you think?Abysmal

UPDATE
The phone has arrived. Friday 2.30pm.
I have now found out that Phones4u have added the £10 credit to the new SIM - to make life easier - . MAGIC. This is a Xmas present I wanted the credit against the old existing SIM after the present had been given. Thanks for making my life harder. The help operator said it says this on the website. It may well do but why should I believe it, after all the rest of your communications are untrue. Then they cut the conversation.
They wouldn't know service if it jumped up and bit them.
What a complete waste of space this company is.
I would recommend ANYONE else above this shower. Never again.

Azukaand Katy found this review useful

Keen Gardener

Excellent service - let down by parcel delivery

Speedy dispatch. Had a small issue with one item. Quickly swapped. No problems with keengardener.

On their third visit the delivery company failed to find me. (Its not difficult to find the house). They sent an email saying I wasn't in (I was) and I needed to rearrange based on the card they had put through the door. After a lot of hassle they admitted they had gone to the wrong address (nobody knows where, not even the driver). Its difficult to rearrange the delivery without the card which I hadn't got! I had to phone their customer services who initially were a bit 'computer says no' . Eventually got to speak to the local depot who rearranged for the same day. It came within the hour. Like a lot of systems the delivery works well when it works but is abysmal and inflexible when it doesn't. Excellent service let down by poor delivery.