Exceptional customer service from Kim at Lawson HIS she couldn't do enough to help us in replacing a number of power tools that had previously been stolen.
She offered 100% customer service at all times and went above and beyond to help us out.
I would not hesitate in recommending Lawsons to friends and colleagues in the industry!
My husband attended the warehouse at Wigan, with a piece of paper quoting codes and a description of the products he required!!
Lady at desk inputted said codes but did not state the products that appeared on screen before her or even checked herself that the codes tallied to the goods that had been written down, if she had took a closer look she would have noticed that one digit which was written down was incorrect, the product required was a 760mm square shower tray, the product she booked out was a quadrant tray, my husband was none the wiser at this point as he was just asked to put his pin number in the machine for payment and then paperwork was given to him (2 items were purchased) it only came to light when he went to collect and noticed the error!! He IMMEDIATELY went back to counter to explain mix up only to be told he could exchange the product yet could NOT have a refund as the item he wanted was slightly cheaper and that the difference in price would remain as a credit against our surname/address!! This is farcicle as if the correct procedure would have been addressed at the outset this problem wouldnt have occurred ! Surely it should be common practice that the sales assistant confirm each product with customer as its being booked out hence this predicament would never happen!!! I am totally disgusted with the treatment as I spoke to customer service after my husband came home only to be told theres nothing that could be done hence I am approx £20 out of pocket and the chances of me using Better Bathrooms again are slim and she also informed me I have only got 12months to use the credit anyway!!!! Surely as the product was not removed from warehouse or even unpacked I should be credited the difference back to be debit card!!!!
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