I recently switched our family allegiance from o2 to orange to save around £5 a month. Was it worth it ........... NO!
In 14 days I have more reasons to call customer services than in 10 years with O2.
The systems are useless - Services which are supposed to be inclusive keep stopping and ask for payment. The online service keeps saying phone numbers / accounts are wrong when they are not. Pin numbers disappear. Then 2 mins later its all back working.
Then the final straw is when you try to rectify an issue and it is impossible to get to speak to anyone that understands. The automated phone menus assume that you do not have a complaint and make impossible to reach a person. If you are lucky enough to get in a queue they then tell you it is busy and that you must wait at least an hour.
Sorry O2 the extra fiver is worth every penny - wish I could come back...... roll on contract end in 18 months.
Although not the best price, it offered the least hassle with a guaranteed price. Some services offering more money require self postage and would reduce price if they were not entirely happy.
The postage pack arrived next working day, all I supplied was a little bubble wrap and that was it.
Within 2 days the money arrived.
Very easy, no hassle, no arguments - great service.
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