SpeckyFourEyes.com

Horrendous customer service

If all goes well SpeckyFourEyes may be fine, but you're in trouble if you complain or want a refund.

Ordered frames and lenses from them, but found order status updates to be inconsistent. The lenses also took well over the supposed 8-10 days. So, when I got my glasses and found a mark on the frames I returned them requesting a refund rather than a replacement.

Four weeks after SpeckyFourEyes had received my returned glasses a replacement pair was delivered to me. In the intervening weeks I'd sent a number of e-mails to SpeckyFourEyes asking about the status of my refund. Most went unanswered, some got a reply promising to looking into the matter. I was never told a replacement pair was being sent.

Since then I've tried numerous e-mails and phone calls to ask why my refund request was ignored. Mostly I've been ignored again, although I was offered a 20% off code in compensation for the original faulty frames - absolutely useless and misses the point of my complaint entirely.

I have never experienced such poor customer service before.

Charlene found this review useful